Social Distancing – Guides will maintain social distancing from guests during the tour in accordance with government guidelines.  We ask that you also maintain the appropriate social distance between your group and any other guests on the tour.

Capacity Limitations – Tours are operating with limited capacity (currently a maximum of 20 guests per tour).

PPE – All guides carry hand sanitiser which will be available to guests at all times.

Staff Health – All our guides have been fully vaccinated, and are also checked every day to ensure they are fit and well before guiding their tour.

Equipment Cleanliness – We regularly use Vox audio headsets on our tours.  These headsets allow you to maintain social distancing whilst hearing the guide clearly at all times.  All headsets, lanyards and earpieces are sanitised before and after each tour.  You are welcome to use your own earphones with the headset if you wish (they use a standard 3.5mm jackplug).

Contactless Tour – We understand that our guests may prefer an entirely contactless tour experience – It is entirely your choice whether you wish to use an audio headset or not.

Guest Guidelines – If you need to cough or sneeze during a tour please do so into a tissue or your elbow.  And if you or any of your group feel unwell, please postpone your visit – we will be happy to re-schedule your booking at no extra cost!

Payments  – We would like to avoid any cash-handling where possible.  It would be great if you can help with this by buying tickets in advance from this website.

Cancellations and Refunds – we have always offered a full refund for cancellations up to 24 hours in advance.  We are now offering a full refund with at least 2 hour’s notice for tickets bought directly from our website.