Social Distancing – Guides maintain social distancing from guests during the tour in accordance with current government guidelines. We ask that you also maintain the appropriate social distance between your group and any other guests on the tour.

Capacity Limitations – Tours operate with limited capacity (currently a maximum of 25 guests per tour).

PPE – All our guides carry hand sanitiser which is available to guests at all times.

Staff Health – All our guides are fully vaccinated. They are also checked every day to ensure they are fit and well before guiding their tour.

Equipment Cleanliness – We use Vox audio headsets on our tours.  These headsets allow you to maintain social distancing whilst hearing the guide clearly at all times.  We sanitise all headsets, lanyards and earpieces before and after each tour.  You are welcome to use your own earphones with the headset if you wish – they use a standard 3.5mm jackplug.

Contactless Tour – We understand that our guests may prefer an entirely contactless tour experience. It is entirely your choice whether you wish to use an audio headset or not.

Guest Guidelines – If you need to cough or sneeze during a tour, please do so into a tissue or your elbow.  If you or any of your group feel unwell, please postpone your visit. We will be happy to reschedule your booking at no extra cost!

Payments  – We like to avoid cash handling where possible.  You can help us with this by buying tickets in advance from this website.

Cancellations and Refunds – We offer a full refund for cancellations made up to 24 hours in advance of your tour for tickets bought directly from our website.  If you have bought your ticket from another agent (Viator, GetYourGuide, Musement, Tiquets etc), you need to contact them directly to cancel a tour.