What do I do if I can’t login?

If you have any problem joining the Experience please contact us at cu@deadcentretours.com or call us on +44(0)7716949460 and we will do our best to fix any issues quickly.

By |2020-12-28T14:11:24+00:00December 28th, 2020||Comments Off on What do I do if I can’t login?

How does the Q&A session work?

Feel free to ask questions during the presentation through the Q&A and Chat functions. You can also upvote other guests’ questions if you find them interesting.  At the end of the presentation we will answer as many questions as we can [...]

By |2021-03-30T12:03:57+00:00December 28th, 2020||Comments Off on How does the Q&A session work?

What is the refund policy?

Due to the limited numbers on each Experience, refunds are not available. But if you give us at least 24 hours notice we will offer you a credit for a future Experience date instead.

By |2021-03-30T12:04:33+00:00December 28th, 2020||Comments Off on What is the refund policy?

Can my partner / family watch too?

Yes.  We know that you will find our Online Experience to be powerful and thought provoking.  So we are happy for you and your family to login from a single device, share a screen and discover our history together. We [...]

By |2021-03-30T12:05:30+00:00December 28th, 2020||Comments Off on Can my partner / family watch too?

How long does the Experience last?

The live webinar will run for up to 2 hours, including the Q&A and discussion.  The first 60 minutes is the presentation. After this, guests can leave if they wish or stay around to ask questions, chat and learn about [...]

By |2021-03-30T12:06:05+00:00December 28th, 2020||Comments Off on How long does the Experience last?

Is the Experience live or pre-recorded?

The History of the Troubles Experience is entirely live! Feel free to submit questions during the presentation using the Chat function and we will endeavour to answer them all and chat directly with our guests in the Q&A and Discussion [...]

By |2020-12-28T14:08:13+00:00December 28th, 2020||Comments Off on Is the Experience live or pre-recorded?

What happens if I need to cancel?

We understand - sometimes a cancellation is unavoidable. So if you have booked directly with us and you need to cancel with more than 24 hours notice we will give you a full refund.  If you cancel with less than [...]

By |2021-03-28T17:18:17+00:00December 22nd, 2020||Comments Off on What happens if I need to cancel?

What happens if I’m late?

Please try to get to the meeting point 5 or 10 minutes before the start of your tour, it gives you a chance to find your guide and get to know them a bit before the tour starts, which is [...]

By |2021-03-28T17:44:05+00:00December 22nd, 2020||Comments Off on What happens if I’m late?

Are there toilets available?

The tour begins at Belfast City Hall, which has accessible toilets for the public.  There is no dedicated comfort break during the tours, but if you let your guide know he will organise one for you at a convenient café. [...]

By |2021-03-28T17:43:10+00:00December 22nd, 2020||Comments Off on Are there toilets available?
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