We understand – sometimes a cancellation is unavoidable. If you’ve booked directly with us, we offer a full refund if you cancel with more than 24 hours notice .  Unfortunately we cannot offer a refund if you cancel with less than 24 hours notice or don’t show up. 

If you booked through another retailer or ticket seller (i.e. Viator, TripAdvisor Experiences, GetYourGuide, Musement, Tiquets etc) then you must contact them directly.

If you need to cancel a private or group tour, please refer to our Terms & Conditions for cancellations.