We understand – sometimes a cancellation is unavoidable. So if you have booked directly with us and you need to cancel with more than 24 hours notice we will give you a full refund. If you cancel with less than 24 hours notice or don’t show up then there is no refund unfortunately.
If you booked through another retailer or ticket seller, i.e. Viator, TripAdvisor Experiences, GetYourGuide, Airbnb etc, then you must contact them directly.
If you need to cancel a private or group tour please refer to our Terms & Conditions for cancellations.